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Managed Services

Managed services india | Remote management services | Cisco Remote Support

Eljay Global offers a varied spectrum of Managed services such as

Managed Unified Communications

Eljay Global provides Managed Unified Communications of Cisco. Our specialization includes proactive monitoring of Cisco Unified Communications solutions. We provide high end technical support all the elements of Unified communications like IP telephony systems, Unified Messaging Systems, Unified Presence Systems and Fixed and Mobile Convergence Networks. Eljay Global's team of engineers includes convergence support specialist and network analysts with wide experience in supporting enterprises globally. Many of our engineers have worked in CISCO Technical Support Centre. We have expertise in all product range of Cisco networking infrastructures.

Managed Network Services

Eljay Global provides Network Monitoring and Management Services for IP based Voice, Data and video Networks. Eljay Global's Network Operations Centre provides post-implementation Network management, monitoring and management services on Cisco platform.

Eljay Global provides Network Monitoring and Management through customer verification, trouble ticket management, hardware and software troubleshooting and diagnostics. Managed Network Monitoring involves High End Management of client's network infrastructure which includes advanced level diagnostics and troubleshooting for complex networking technologies such as MPLS WAN, Metro Ethernet, VPN, AVVID, CS100, BCM, CRG etc

Managed Router Service

Eljay Global provides a single point of contact & accountability for configuring and proactively managing customer premise based network routing devices. MRS includes device management, configuration management, proactive & reactive troubleshooting and notification. For complex problems, Eljay Global opens up and follows up tickets with respective vendor Technical Assistance centers on behalf of the customer. All these services are rendered remotely by Cisco Certified engineers directly from Eljay Global's Network Operations Center (NOC).

Managed VPN / IP-VPN

Eljay Global's Managed Virtual Private Networks (VPN) Services meets the business requirements for IPSec-based Site-to-Site VPNs as well as clientless SSL Remote Access VPNs. As VPNs are logical, private networks built over a shared or public infrastructure such as the Internet, utilizing the Internet and Managed VPN service from Eljay Global allows businesses to enjoy the same security, reliability and manageability, as they do in their own T1, Frame Relay or ATM-based private networks. In addition, VPNs allow the end customer to leverage the cost advantages of a shared network.

Asset/ Inventory Management

Eljay Global provides accurate IT asset management & network inventory tracking functionality covering both hardware and software, across Windows and Linux workstations. Through this, we provide complete and in-depth hardware & software inventory reports. With scheduled audits asset changes over time can be checked. The following are the services:

  • Complete hardware inventory
  • All installed software packages
  • Asset Management:
  • Purchase Order Tracking.
  • Contract Management

Managed Videoconferencing

Very different from large corporations to use, Eljay Global provides Managed Video conferencing facility available for small and medium sized companies also. To manage the customer's video conferencing components like Cisco Telepresence, Eljay Global has dedicated engineers specialized in doing such services remotely. This involves QoS alerting, proactive monitoring of the system, reactive troubleshooting.

Managed IP-PBX & Applications

Eljay Global provides managed IP PBX services for hosted and premise based solutions for Service Providers. In the hosted IP PBX solution, Eljay Global provides Level 1 & Level 2 support services remotely. This support services are rendered from technology to technology as it varies for different service providers. These support services are broadly on softswitch technologies such Broadsoft.

For premise based solutions, Eljay Global provides Level 1 thru 3 support on various technologies, specifically Cisco.

Managed Voice Security & Managed Firewall

This involves:

  • Firewall Log Monitoring
  • Firewall Configuration Management
  • Firewall Connection Monitoring
  • IPS/IDS Monitoring
  • Network Intrusion Prevention Monitoring and Alerting
  • Threat management

Level 1 security management support at Eljay Global NOC includes handling of the Cisco Security devices and alerts based on them which could be as follows:

  • Intrusion Alerting
  • Firewall logs Monitoring

Following are typical scenarios for deploying managed services

Key Benefits of Managed Services

  • Reduces costs, including traditional service fees, hardware, IT operations, and transport
  • Eases adoption of new business processes
  • Increases levels of support and network availability without additional staff
  • Makes the IT budget more stable and predictable
  • Provides access to the latest technology with limited risk
  • Provides access to an enhanced skills base
  • Makes it easier to adapt to changing business conditions
  • Enables the IT group to focus on the core business

Network Monitoring

Eljay Global provides Network Monitoring and Management Services for IP based Voice, Data and video Networks. Eljay Global’s Network Operations Centre provides post-implementation Network management, monitoring and management services on Cisco and Microsoft Unified Communications platform. Currently we are providing Network Monitoring and management services to large enterprises in US, which includes some of the Fortune 500 companies and other high profile clients, through our group company in USA.

The availability of large pool of certified engineers along with the infrastructure allows Eljay Global to deliver its Network Monitoring Services in 24 x 7 and 8 x 5 and “Follow The Sun (Night/ Dark Hour Support)”models. Our specialization includes proactive monitoring of Cisco and Microsoft Unified Communications solutions. We also provide high end technical support all the elements of Unified communications like IP telephony systems, Unified Messaging Systems, Unified Presence Systems and Fixed and Mobile Convergence Networks. Eljay Global's team of engineers includes convergence support specialist's and network analysts with wide experience in supporting enterprises globally. Many of our engineers have worked in CISCO Technical Support Centre. We have expertise in all product range of Cisco networking infrastructures.

We provide the following services from our Network Operations Center (NOC)

  • Pro-active Remote Network Monitoring and ITIL compliant network management
  • Network Monitoring and Management through customer verification, trouble ticket management, hardware and software troubleshooting and diagnostics
  • High End Management of client's network infrastructure which includes advanced level diagnostics and troubleshooting for complex networking technologies such as MPLS WAN, Metro Ethernet, VPN, AVVID, CS100, BCM, CRG etc
  • Tailor made Network and communication services health check
  • We also extend Level 1, Level 2 and Level 3 support services from the-state-of-the art Network Operations Center.
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